YOUR ORDER
How long will my order take?
-Unframed prints ship 2-3 days after your order date.
-Framed prints will be shipped 10 days after your order date as the frames are custom made.
-Original paintings ship 2-3 days after your order date.
-Wallpapers take around 2 months to be made and shipped.
Will I get tracking?
All orders are sent with tracking. You will get the tracking number as soon as your order is shipped.
I need my order in a rush...
If you need something sent for a special occasion or sent as a rush order, email me and let me know. I will do everything in my power to get an artwork to you in time.
What is Clearpay?
Clearpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
How do I use Clearpay?
Simply shop online and add items to your shopping bag and checkout as normal.
At the checkout choose Clearpay as your payment method. First-time customers will need to register with Clearpay and provide payment details. Returning customers simply log in to make their purchase. It’s that easy!
PRODUCT
Are the paintings ready to hang?
I offer free shipping on un-stretched canvases.
What is an un-stretched canvas?
An un-stretched canvas comes rolled in a tube. It has a wooden structure that needs to be put together and the canvas stapled to the structure to make it ready to hang.
Stretched canvases have a flat rate shipping which is based on your location. This is calculated at checkout.
What is a stretched canvas?
A stretched canvas comes attached to a wooden structure which makes it ready to hang out of the box.
Do you do commissions?
I do make commissioned paintings. As each piece can be so different, I need to take into account lots of things in pricing these. Please email me for more information on custom pieces, outlining what you are looking for, including the size.
I can't find what I'm looking for...
If you can't find a product you are looking for, it may have sold out. Please email me though as I might have a few Artist Proofs or can paint a custom piece for you.
Can I return my product?
I always aim for make sure customers love my products, but if you do need to return an order, I'm happy to help. Just email me directly and I’ll take you through the process. Please note that you will need to pay for the shipping to return an item.
What is a Limited Edition Print?
Limited edition prints are a special type of reproduction that are only available in a limited quantity, making them more exclusive. Each print has a signed and numbered certificate of authenticity.
Once a particular size of a limited edition print is sold out, it won't be printed again in that size. But don't worry, you can always contact me and we can see if we can work together on creating a custom size.
SHIPPING
Do you ship overseas?
Yes, I ship all over the world. I have free international shipping on un-stretched canvases and un-framed prints. For stretched and framed pieces a flat rate shipping applies which is based on location. This will be calculated at checkout.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Do I have to pay import or customs on my order?
Please keep in mind that the delivery costs for international orders do not cover any taxes or duties that may be imposed by customs in the destination country. You'll be responsible for any taxes or duties incurred.
My product arrived damaged, what do I do?
If your order arrives damaged or you have received the wrong item, you can request a replacement within 30 days of receiving your order. Please me (at) hannah@hannahadamaszek.com.
Please send through some photos along with your order number and we will make sure your new artwork arrives as quickly as possible.
If the product has arrived faulty for any reason please take photos of:
- The tube
- The shipping label on the box
- The damage to the artwork